Privacy & Cookies Policy
Last updated: May 2026
We respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and protect your information when you visit or shop with Kittyglitz.
1. Who we are
Kittyglitz is an online store based in the United Kingdom.
If you have any questions about this policy or your data, you can contact us at: info@kittyglitz.com
2. What data we collect
We may collect the following types of personal data:
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Contact Data – name, email address, phone number, billing and delivery address
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Transaction Data – details of products you purchase and payments
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Technical Data – IP address, browser type, device, and how you use our website
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Usage Data – how you interact with our website
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Marketing Preferences – your choices about receiving marketing
We do not collect sensitive personal data.
3. How we collect your data
We collect data when you:
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Place an order
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Contact us
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Sign up to emails
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Browse our website (via cookies and analytics tools)
4. How we use your data
We use your data to:
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Process and deliver your orders
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Manage payments and customer service
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Improve our website and products
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Send marketing (if you’ve opted in)
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Prevent fraud and keep our site secure
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Invite you to leave a review or share feedback on your purchase
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Send you a reminder if you leave items in your basket without completing your purchase
Abandoned basket reminders are sent on the basis of our legitimate interests. You can opt out at any time by contacting us or clicking unsubscribe in any reminder email.
5. Legal basis for processing
Under UK GDPR, we rely on:
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Contract – to fulfil your order
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Legitimate interests – to run and improve our business, including understanding how customers use our website, sending abandoned basket reminders, recovering debts owed to us, preventing fraud, and keeping our records updated
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Consent – for marketing emails where required
6. Marketing
You may receive marketing emails if you:
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Purchase goods or services from us, and you haven't opted out of receiving marketing communications, or
- Sign up to our mailing list
You can unsubscribe at any time using the link in any email or by contacting us.
Please note that opting out of marketing won't affect data we need to process your orders or meet our legal obligations.
7. Sharing your data
We only share your data where necessary, including with:
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Payment providers
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Delivery companies
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Suppliers and manufacturers who fulfil orders on our behalf
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Website and analytics providers (e.g. Google)
We never sell your personal data.
8. International transfers
Some of our service providers may process your personal data outside the UK. Where this happens, we ensure a similar degree of protection is afforded to it by only transferring your data to countries that have been deemed to provide an adequate level of protection, or by ensuring other appropriate safeguards are in place.
If you would like further information on the specific safeguards used when your data is transferred outside the UK, please contact us at info@kittyglitz.com.
9. Data security
We take appropriate measures to protect your personal data from being accidentally lost, used, accessed, altered, or disclosed without authorisation. Access to your personal data is limited to those with a genuine business need to know.
In the unlikely event of a data breach, we have procedures in place to respond promptly and will notify you and the Information Commissioner's Office (ICO) where we are legally required to do so.
10. Data retention
We keep your personal data only as long as necessary for the purposes we collected it for, including for legal, tax, accounting, and reporting requirements. This is typically up to 6 years for financial and transaction records, in line with HMRC requirements.
We may retain your personal data for a longer period in the event of a complaint, or if we reasonably believe there is a prospect of litigation in respect of our relationship with you.
11. Your rights
You have the right to:
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Access your data
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Correct inaccurate data
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Request deletion
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Object to processing
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Withdraw consent
To exercise your rights, contact: info@kittyglitz.com
You can also complain to the Information Commissioner's Office.
12. Cookies
We use cookies to improve your experience.
These include:
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Essential cookies – required for checkout and site functionality
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Analytics cookies – help us understand how visitors use our site
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Marketing cookies – used for advertising (e.g. Google, Meta)
You can control cookies through your browser settings.
13. Third-party links
Our website may contain links to other websites. We are not responsible for their privacy policies.
14. Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page.